FAQs
HOW IS MY ORDER GOING TO BE DELIVERED?
- For all UK customers, your order will be delivered with Royal Mail
Our carriers aim to deliver your parcel within 3 business days of dispatch. If your delivery has gone over this period, please contact concierge@castore.co.uk.
MY DISCOUNT CODE IS NOT WORKING
Discount codes are single use only and will not be valid for a second use. Only one discount code can be used at a time. If this is a new code please contact concierge@castore.co.uk before placing your order. Once your order is complete we are not able to honour your discount code.
WHAT TO DO IF MY PRODUCT IS FAULTY
Please email our concierge@castore.co.uk with your name, order number and an image of the garment. This will make it faster for our team to resolve your issue.
HOW DO I BECOME A BRAND AMBASSADOR?
Unfortunately, we're not currently taking on any new ambassadors.
WHO DO I MESSAGE ABOUT PRESS ENQUIRIES?
Please email graham@johnnyred.co.uk